This policy explains the window for cancelling an order with SOFT PANTRY SDN BHD 202601022504 (1684601-K), the steps involved in asking for one, and the route an approved refund takes back.
How long do I have to cancel?
The window is 24 hours from the time of purchase: an order stopped inside it is cancelled and refunded in full. Once those 24 hours have run, the order may already be through processing or with the courier, and cancellation may not be possible at that stage.
How is a cancellation requested and refunded?
The customer contacts our customer service team immediately and quotes the Order Number; support then verifies the status of that order and confirms whether it is still eligible to be cancelled. On approval, the refund is issued back to the original payment method, and 7–14 business days should be allowed for it to be processed and to show in the account.
If the timing of a cancellation or a refund is unclear, put the question to us rather than waiting on it; we would rather sort it out than leave you guessing.